Article Archive for the ‘Call Centres’ Category



The call center industry is polluted with tons of cookie cutter methods that just do very little for the specific needs of the business aiming for growth and expansion.





It is a common notion that call centers only handle calling for companies. But as the outsourcing industry develops, call centers have also evolved themselves and have diversified their services. Call centers in India and around the world are not only handling inbound and outbound calls, but they are literally working as a back office [...]





Gurgaon, 11th March 2010: Insurance is a whopping USD 41 billion industry in India. Over the past few decades, Insurance has become more of a commodity with selling processes growing more aggressive than ever. According to IRDA (Insurance Regulatory Development Authority), new businesses done by insurance companies in India have grown up to 22% in [...]